The helpdesk built for serious operators.
CortexDesk is the multi-tenant agent surface for CortexCraft. Tickets, organisations, SLAs and live notifications — engineered to disappear into the work.
No credit card · SSO ready · Self-hostable on Frappe
Tickets 24 open
FireControl · all projects
Built on Frappe Helpdesk
Everything an agent needs.
Nothing they don't.
Unified ticket queue
List, kanban and saved views with org and project scoping. Search across tenants without leaking data.
Multi-tenant by design
Workspace subdomains, organisation isolation, CC Project Member tenancy — production-grade out of the box.
Assignment & SLA
Rules, escalations, holidays and policy management — without leaving the agent surface.
Live notifications
Socket.IO updates for tickets and assignments. The queue moves in real time.
Permission-aware UI
Server-side permission_query plus role-based UI flags. The shell respects what Frappe says.
Custom fields & forms
CC Ticket Form Fields, field dependencies and conditional visibility — modelled, not bolted on.
Workspace
One agent. Many organisations. Zero context loss.
Each tenant gets its own subdomain, branding, members and projects. Frappe administrators jump between workspaces from a single switcher; org agents never see what isn't theirs.
- Subdomain workspaces — firecontrol.cortexdesk.com
- Org-scoped tickets, projects and members
- Branded login per workspace host
- Email deep-links route to the right tenant
Stop fighting your helpdesk.
Spin up a CortexDesk workspace in minutes. Your agents will thank you on Monday.